Customer Service
We are here to ensure your satisfaction and resolve any issue regarding our products and services.
SAC: (19) 98387-0300 Send Your MessageCustomer Service Form
Fill out the form below and our team will get back to you as soon as possible.
Contact Channels
Our team is ready to assist you quickly and efficiently
Phone
Our preferred support channel
Hours: Monday to Thursday, 7 AM to 5 PM; Friday, 7 AM to 4 PM
Call Now
Fast support by message
Hours: Monday to Thursday, 7 AM to 5 PM; Friday, 7 AM to 4 PM
Send Message
SAC FAQ
See the most common questions about our customer support.
We are committed to sending you a message with the next steps within 24 hours of receiving your request.
Every technical service request generates a ticket number that can be tracked through our SAC team. Simply contact us with your ticket number and our team will provide the current status.
• Product returns: Product returns will be authorized in the following situations:
- a) Product with a manufacturing defect – When on-site repair by our technical service partner is not possible. Cost covered by the company.
- b) Product damaged in transit – When on-site repair of the damage by our technical service partner is not possible. Cost covered by the company when shipping is handled by the company or by a carrier hired by the company. Cost covered by the customer when shipping is handled by a third party.
- c) Product not matching the order – Quantity or item different from what the customer ordered. Cost covered by the company.
• Product exchanges: Product exchanges will be authorized in the following situations:
- a) Product not matching the order – Product delivered differs from what the customer ordered. Cost covered by the company.
- b) Incorrect customer request – The customer ordered the wrong product. Cost covered by the customer.
Note: Returns and exchanges must be requested within 72 hours of receiving the goods. After this period, the company will not accept such requests.
Service visits can be scheduled through our SAC team by calling (19) 98387-0300 or by using the form above. Our team will guide you through the required documentation and schedule the best date based on availability.
Our customer support is available Monday through Thursday from 7:00 AM to 5:00 PM and Friday from 7:00 AM to 4:00 PM.